Refund policy
Returns
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Eligibility for returns: We accept returns on most unopened and unused items within 30 days of delivery.
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Condition requirements: Items must be in their original packaging and in resellable condition.
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Non‑returnable items: Custom 3D printed parts, personalized items, and used filament are not eligible for return.
Exchanges
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Exchange availability: If an item arrives damaged or defective, we will replace it at no additional cost.
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Proof requirements: Please provide photos of the issue within 7 days of receiving your order.
Refunds
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Refund method: Approved refunds are issued to the original payment method.
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Processing time: Refunds typically process within 5–7 business days after we receive and inspect the returned item.
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Shipping costs: Original shipping fees are non‑refundable unless the return is due to our error.
Return Shipping
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Customer responsibility: Customers are responsible for return shipping costs unless the item was incorrect, damaged, or defective.
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Return authorization: Please contact us before sending any items back so we can issue a return authorization.
Custom Orders
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Custom print policy: Due to the nature of custom 3D printing, all custom orders are final sale.
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Quality assurance: If there is an issue with print quality or accuracy, we will work with you to resolve it.